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Top 9 Virtual Phone Number Providers for Small Businesses

Chosen Esiwe

Chosen Esiwe

Let’s be honest: Old-school phone systems are a hassle. Missed calls when you’re out of the office, clunky hardware taking up space, and limited features are enough to make anyone want to chuck their desk phone out the window.

But what if there was a smarter way to handle your business calls? Enter virtual phone systems – the modern solution making traditional phones look like dinosaurs.

Imagine a phone system that lets you:

  • Look professional: Get a local or toll-free number, even if you’re working from your kitchen table.
  • Never miss a call: Answer calls on your computer, smartphone, or any internet-connected device.
  • Work from anywhere: Take your business calls with you, whether you’re at the coffee shop or on a beach vacation.
  • Do more than just talk: Set up greetings, voicemail, call forwarding, and more – all without needing a tech degree.
  • Save money: Ditch the expensive hardware and contracts of traditional phone systems.

Sounds good, right? But how does it actually work? And which virtual phone system is right for YOUR business?

That’s where we come in! This guide will give you the lowdown on virtual phone systems in plain English – no tech jargon, we promise. We’ll cover the benefits, explain how they work, and even share some real-world examples of businesses using them to their advantage.

Then, we’ll explore the 9 best virtual phone number providers, with a special focus on PressOne, a leading innovative for African businesses. By the end, you’ll be armed with everything you need to choose the perfect phone system for your needs and say goodbye to phone tag frustration for good.

So, grab a cup of coffee, get comfy, and let’s get started!

9 Top-Notch Virtual Phone Systems for Small Businesses

The table below comprehensively compares various communication and phone system providers relevant to businesses in Africa. Each provider caters to different needs and budgets, with varying strengths and weaknesses.

1. PressOne

Ideal for: Small to medium-sized businesses in Nigeria and Africa

Strengths: Affordable, user-friendly, cloud-based phone system with features like call recording, IVR (Interactive Voice Response), automated greetings, call routing, call transcription, call analytics, and call integrations. Strong focus on local support and understanding of the Nigerian market.

2. Termii

Ideal for: Businesses prioritizing SMS, voice, and WhatsApp messaging for customer engagement.

Strengths: Specializes in multi-channel communication, particularly SMS and WhatsApp. Offers bulk messaging, automation, and integration with other business tools.

3. Talkroute

Ideal for: Small businesses looking for a simple, affordable virtual phone system.

Strengths: Easy to set up and use, offers essential features like call forwarding, voicemail,
and extensions.

4. MightyCall

Ideal for: Small businesses seeking an affordable and easy-to-use virtual phone system.

Strengths: Budget-friendly, offers features like call recording, voicemail transcription, and mobile app integration.

5. RingCentral

Ideal for: It is ideal for medium to large businesses that need a comprehensive communication platform.

Strengths: Robust features including phone, video conferencing, team messaging, and integrations with other business tools. Global presence and reliable service.

6. CallHippo

Ideal for: Sales and support teams prioritizing call tracking and analytics.

Strengths: Offers features like call tracking, recording, analytics, and integrations with popular CRMs.

7. Grasshopper

Ideal for: Small businesses and solopreneurs looking for a basic virtual phone system.

Strengths: Simple to use, offers features like custom greetings, call forwarding, and voicemail.

8. eVoice

Ideal for: Small businesses needing a virtual receptionist service.

Strengths: Provides a professional virtual receptionist to answer calls and route them to the right person or department.

9. Phone.com

Ideal for: Businesses of all sizes seeking flexibility and customization.

Strengths: Wide range of features, including international numbers, call forwarding, voicemail transcription, and integrations. Offers various pricing plans to suit different needs.

This table is a helpful starting point for your research, enabling you to make an informed decision and select the ideal communication solution for your specific requirements.

ProviderKey FeaturesProsConsBest For
PressOne


Cloud-based phone system, automated greetings, call routing, call transcription, call recordings, call integrations, call analytics and call notes.Affordable, user-friendly, good for small businesses in AfricaPrimarily focused on the African and Nigerian marketSmall and medium businesses in Nigeria seeking an affordable cloud phone system
TermiiTwo-way SMS, voice, WhatsApp messaging APIsRobust messaging
capabilities, integrates with
other platforms
Pricing can be
complex, more
developer-oriented
Businesses focused on customer engagement and communication via various messaging channels
TalkrouteVirtual phone system, call routing, voicemail, call recording, integrations with CRMFeature-rich, flexible plans, good customer support
Can be expensive compared to some competitors, interface could be more intuitiveBusinesses of all sizes needing a robust virtual phone system
MightyCallVirtual phone system, call forwarding, voicemail, business hours, integrations

Affordable, easy to set up, mobile app availableLimited features for larger businesses, fewer
integrations than some rivals
Small businesses and solopreneurs seeking a basic virtual phone system
RingCentralCloud phone system, video conferencing, team messaging, integrations with various business tools
All-in-one communication platform, extensive features, strong reliabilityCan be expensive, some features may be unnecessary for smaller businessesLarger businesses needing a comprehensive communication and collaboration platform
Grasshopper


Virtual phone system, call forwarding, voicemail, extensions, mobile appEasy to use, affordable,
designed for small businesses
Limited features compared to some
rivals, customer support hours could be extended
Solopreneurs and small
businesses needing a
simple virtual phone
system
eVoiceVirtual phone system, auto attendant, voicemail to email, call routing, faxAffordable, decent feature set, reliable serviceOutdated interface, limited integrationsSmall businesses seeking a
budget-friendly virtual
phone system with fax
capabilities
Phone.comVirtual phone system, call forwarding, voicemail, text messaging, video conferencingFlexible plans, wide range of features, affordable international
calling
Some features may be confusing to set up, customer support could be improvedBusinesses needing a
customizable virtual phone
system with international
calling capabilities
CallHippo

VoIP phone system, call center software, sales automation, integrationsWide range of features,
competitive pricing, global coverage
Customer support could be improved, interface can be overwhelmingBusinesses of all sizes with a focus on call center operations and sales

How to Choose the Right Virtual Phone System for YOU

Choosing a virtual phone system is like finding the right pair of shoes. It needs to fit your business perfectly. Ask yourself:

  • How many people need access to the phone system? Some providers are better for solopreneurs, while others scale well for larger teams.
  • What’s your budget? Prices vary widely, so know your limit.
  • What features are non-negotiable? Do you need call recording, CRM integration, or specific messaging capabilities?
  • Where are your customers based? Some providers specialize in certain regions.

Tips for Finding “The One”:

  • Test drive before you buy: Most providers offer free trials. Take advantage!
  • Read the reviews: See what other businesses have to say.
  • Don’t be afraid to ask for help: Reach out to the provider’s customer support if you have questions.
  • Remember, it’s not forever: If you’re not happy, you can always switch to a different provider.

With a little research and some trial and error, you’ll find the perfect virtual phone system to help your business thrive!

PressOne: Your All-in-One Communication Hub, Made for Africa

PressOne is a game-changer for African businesses. It’s not just a virtual phone system; it’s a complete communication hub designed with the unique needs of the African market in mind.

Key Features That Make PressOne Shine:

  • Smart Numbers: Share one number across your whole team – no more juggling multiple phones! This means your customers always reach the right person, and you can track calls effortlessly.
  • Call Recording and Analytics: Ever wish you could rewind a customer conversation? PressOne lets you record calls and analyze data to see what’s working (and what’s not). It’s like having a secret weapon for improving customer service.
  • Easy CRM Integration: If you’re already using a CRM, PressOne plays nicely with it. This means you can streamline your communication and keep all your customer info in one place.
  • Affordable and Flexible Pricing: PressOne offers plans that won’t break the bank, even for small startups. Plus, you can easily add or remove features as your business grows.

The Good, the Great, and the Not-So-Great:

  • Pros: Super easy to set up, works seamlessly in Africa, excellent customer support.
  • Cons: Primarily focused on the African and Nigerian markets.

Who’s PressOne Perfect For?

PressOne is ideal for small to medium-sized businesses in Africa that want a reliable, affordable, and feature-rich virtual phone system that’s built for their specific needs.

Conclusion on The Top 9 Virtual Phone Number Providers for Small Businesses

Phew! That was a lot of info to take in. But hey, you’re now an expert on virtual phone systems!

Picking the right one is like choosing the perfect coffee order – it has to be just right for you. If you’re an African business looking for a user-friendly system that’s got your back, we highly recommend checking out PressOne. It’s designed for businesses like yours and has all the features you need to stay connected and grow.

But hey, we get it, everyone’s different. So go ahead and take another look at that handy comparison table above. See what catches your eye, try out a few free trials, and trust your gut.

Ready to ditch those frustrating phone tag games? Choose the virtual phone system that feels right and get back to doing what you do best – running your awesome business. You’ve got this

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Oti is a vastly experienced digital media and marketing professional with over 10 years of industry experience. He has worked across Agency, Brand, Publisher and Marketing Technology sides of the industry in various capacities.


Driven by a strong commitment to continuous innovation, Oti has managed so many successful digital projects across Africa and Europe for brands like Coca-Cola, Nestle, Guinness, Kellogg’s, EA Games, Sony Entertainment, etc., and advises senior management of global brands on data-driven marketing and digital transformation.

Consumer insights in marketing: Oti

Oti currently heads Product at Terragon Group, Africa’s leading data aggregation, enrichment, and activation company, where he is responsible for developing innovative data-driven marketing solutions for SMBs and Enterprises across Africa.


Oti is the current President of Association of Digital Marketing Professionals (ADMARP), the foremost professional body for digital marketing practitioners in Nigeria. He is also a communications consultant to the African Union in areas of youth engagement and digital interactions. A known public speaker, teacher and trainer, Oti has facilitated several conferences and digital events, and was recognized by Marketing Edge Magazine as an Outstanding Digital Marketing Personality of the year 2021.